Terms of Service

These Terms are a binding agreement between abridai (“abridai,” “we”) and the business or agency that creates an account (“Customer,” “you”). By using the platform you accept them. If you use abridai on behalf of a company, you represent that you can bind that company.

1. The service

abridai provides an AI-powered reputation platform: an AI agent that follows up with your (or your clients') customers by phone, SMS, and email; collection of feedback, reviews, and opt-in video testimonials; creation of on-brand social content; publishing integrations; and reputation dashboards and reports. Features marked as beta or pilot may change or be withdrawn.

2. Your responsibilities — consent & lawful outreach

You control whose contact information enters the platform, so US telemarketing and privacy law compliance for that outreach starts with you. You represent and warrant that:

• You upload only contacts from your own (or your client's own) customer relationship — never purchased, scraped, or third-party lists.
• You have obtained all consents US law requires for the channels you enable — including prior express written consent under the TCPA for calls or texts using an artificial or prerecorded voice, and consent to call recording where the customer's state requires all-party consent.
• You will honor opt-outs, provide accurate business information for the agent to identify, and use the service only for the post-visit follow-up purposes it is built for.
• You will comply with CAN-SPAM for email (accurate sender, working unsubscribe, your postal address).

abridai's tooling helps (recorded-call disclosure, STOP/unsubscribe handling, quiet hours, per-business suppression lists), but it does not replace your obligation to collect consent at intake.

3. Review & testimonial integrity

• No fake reviews. You may not use the platform to create, buy, or post reviews by people who did not have the experience described.
• Incentives may reward the act of leaving honest feedback or recording a testimonial — they may never be conditioned on positive sentiment, and material connections must be disclosed when testimonials are published (FTC 16 CFR Part 465 and the Endorsement Guides).
• You are responsible for complying with the policies of the platforms you publish to (e.g. Google's review policies, Meta's terms).

4. Data protection

For personal information of your customers, abridai acts as your service provider / processor under applicable US state privacy laws: we process it only on your instructions, never sell or share it, delete it when the campaign ends or on your request, and assist you with consumer rights requests. Our Privacy Policy and, on request, a signed data-processing agreement (DPA) form part of these Terms. You must have the right to share the data you upload.

5. Content & ownership

• Your data, your clients' branding, and collected reviews/testimonials remain yours (or your clients'). You grant abridai a limited license to process them solely to provide the service.
• abridai owns the platform, its software, templates, and models' orchestration. Feedback you give us may be used to improve the product.
• Generated deliverables (edited clips, post designs, reports) are yours to use once delivered.

6. Accounts, plans & pilots

• Keep credentials confidential; you are responsible for activity under your account.
• Founding-pilot workspaces are provided free of charge in exchange for honest feedback and, if you are happy, a case study/testimonial — cancelable by either side at any time.
• Paid plans, pricing, and billing terms will be presented at purchase when they launch.

7. Acceptable use

No unlawful, deceptive, or harassing outreach; no attempts to breach, overload, or reverse-engineer the platform; no use that violates telemarketing, privacy, consumer-protection, or platform rules. We may suspend accounts that create legal risk for consumers or for abridai, with notice where practicable.

8. Disclaimers

The service is provided “as is”without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). AI output can be imperfect; you are responsible for reviewing content before it is published on your or your clients' behalf. We do not guarantee review volume, ratings, or business outcomes.

9. Liability & indemnity

• To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, and abridai's total liability is capped at the greater of $100 or the amounts you paid us in the 12 months before the claim.
• You will indemnify abridai against third-party claims arising from data you upload without sufficient rights or consent, outreach conducted in violation of Section 2, or your breach of Section 3.

10. Disputes, governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflicts rules. Any dispute will be resolved by binding individual arbitration (AAA consumer/commercial rules, as applicable) and both parties waive class actions and jury trial; either party may instead bring qualifying claims in small-claims court. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@abridai.com.

11. Changes; contact

We may update these Terms; material changes get 14 days' notice to your account email, and continued use is acceptance. Contact: legal@abridai.com.